Ontario, California

A Brief Guide to CCTV Camera Troubleshooting December 4, 2018

Ontario, San Bernardino
A Brief Guide to CCTV Camera Troubleshooting, Ontario, California

To protect your business from all angles, you’ll not only have to pore over all legal contracts and erect online safeguards, you’ll also have to thwart threats to your brick-and-mortar establishment. So what happens when one of your most vital security tools, your CCTV camera, is no longer working? To get back on track and enjoy peace of mind while running your business, take advantage of the following troubleshooting guide.

3 Tips for Troubleshooting a CCTV Camera

1. Make Sure Power Is Connected

It may sound silly, but one of the most common issues with electronic items is a failed electrical connection. Before you start to panic, make sure your CCTV camera is plugged in, and that the outlet is working. If it’s plugged in, but the LED lights on the camera are not illuminated, test the outlet with another electronic, such as a phone charger. If it’s a battery-powered camera, a battery replacement may be the quickest fix.

2. Upgrade the Firmware

cctvLike most advanced electronics on the market today—from Wi-Fi routers to smart kitchen appliances—your CCTV camera is equipped with built-in firmware, read-only software which was programmed into the device. Every so often, the manufacturer will update the firmware to fix bugs that could render the camera useless. To check for available updates, you’ll need to read the manual and connect the CCTV camera to a computer with internet access.

3. Restart the Camera

If all else fails, you can always try the 21st century’s most trusted fix-all—turning the item off and on again. In some cases, this may be all your CCTV camera needs to correct the bug and get back to its normal functions, whether it just records or also pans, tilts, and zooms. If this troubleshooting technique falls flat, your best recourse is to contact a security equipment professional.


If you’re looking for a CCTV camera expert who can get to the bottom of your technical issues, turn to the team at Quick-Tel Communications of Ontario, CA. For nearly 20 years, they’ve been at the forefront of the telecommunications industry, and they can easily transfer their skills to your business’ unique issues. For more information on their offerings, such as network and data cabling, visit the website. You can also call (800) 905-4249 to arrange for a free consultation.