Right now, a Voice over Internet Protocol (VoIP) system is one of the best technological investments you can make for your business. Both innovative and cost-effective in the long run, it can dramatically improve how you and your team communicate. However, because it’s such a game-changer, it can be difficult choosing among your options. To simplify the process, look for a feature-rich service, preferably with the following aspects.
VoIP System Essentials to Consider
1. Mobile Communications App
The cross-compatibility of VoIP is one of the reasons why it’s so admired. Unlike older business phone services, it allows you to send and receive your calls on multiple devices such as a VoIP phone, computer, and now, smartphone. Of course, that’s only true if the system offers a mobile communications app. To ensure members of your team have access, choose one that has iOS- and Android-compatibility.
2. Voicemail to Email
Another useful feature to look for is “voicemail to email.” In business, voicemails quickly pile up, and you could lose a lot of time trying to catch up. However, with this added perk, you’ll be able to easily listen and sort through them at your desk. You’ll also be able to send them to pertinent co-workers and departments if necessary.
3. Call Logging & Analytics
The more data you have, the better you can tailor the services. Call logging allows you to know the time and date of every call placed or received. This helps you determine when to focus and strengthen your customer service outreach. You’ll also learn what days and times are busier than others.
Need a refresher? For a quick take on these, check out this short video. In less than 3 minutes you’ll be an expert in choosing a VoIP system.
If you’re ready to upgrade your business phone system to VoIP, call Velstar International at (212) 882-1345. With partners all around the globe, this New York City-based telecommunications company will help you find the best system and provider for you. Looking for more than voice services? They also offer high-speed internet and managed cybersecurity options. Learn more about how they can assist on their website, and check out the real-time quote portal.