One of the best ways to improve your business is to optimize its telecommunications, especially in regards to the phone system. If you haven’t upgraded to a cloud-based system yet, you’re missing out on useful features and financial savings. There are many reasons why cloud phone systems are so sought-after. Here are some of the most common questions people have about them.

Popular Questions About Cloud Phone Systems

What are they?

Instead of relying on traditional landlines, cloud phone systems operate via the Internet using special phones and unique software. Because of this, the “internal network” isn’t restricted by the confines of hardwired phone lines throughout a building. It's hosted online, on the "cloud." This allows employees to connect with one another regardless of their location, as well as opportunities for video conferencing and multimedia messaging.

Are they accessible on mobile phones?

One of the most appealing benefits of cloud phone systems is that they extend beyond the basic handset and headset. The online connection makes it possible for employees to connect to the network on their mobile phones; all it takes is a bit of software configuration to enable the right permissions.

How secure are they?

Because they connect to the Internet and operate on software, they can be fortified with varying levels of data encryption, firewalls, and anti-malware programs. Also, since they're hosted online, your company doesn't have to worry about maintaining and troubleshooting these security measures; the provider will handle these matters.

Does a cloud phone system differ from VoIP?

It depends whether the VoIP is onsite or hosted. Onsite systems keep the hardware on the premises and are sometimes referred to as SIP trunking. However, if it’s hosted, then it’s the same as a cloud phone system. The provider hosts and maintains the hardware off-site. The difference lies in branding; “VoIP” tends to emphasize the telephony aspect while “cloud phone systems” bring to mind the broader concept of unified communications (UC). UC encompasses the aforementioned features of voice, mobile connectivity, and multimedia messaging.

Are you eager to upgrade to a cloud phone system? Turn to P2 Business Solutions at (203) 564-9016. The Stamford, CT, telecommunications company has a nationwide network of reputable providers. No matter where you’re located, they will help you find the best match for your business needs. Learn more about their expertise and what they can do for your company by visiting the website.