A hosted PBX (private branch exchange) provides a lot of benefits for your business, but the idea of switching over may seem daunting. You can ensure a smooth transition if you follow some best practices. Use the techniques below as you move away from your traditional business phone system to a more efficient solution.
How to Smoothly Move to a Hosted PBX
1. Predict the Details of Use
Knowing what you need is essential in choosing the right hosting solution. Identify who in your organization would use the PBX — who makes and takes phone calls regularly — and what specific services they need for their job. Determine when they will use it, such as whether you have people making calls 24 hours a day or just within regular business hours.
2. Learn How to Use It Now
There’s always a learning curve when people adapt to a new system. Once they’ve mastered it, your business will run more efficiently. Train employees on how to use the PBX system before you switch over. That way, they will be ready to jump into their work without any hiccups as soon as you transition.
3. Test Your Connection
A quality Internet connection ensures efficient performance. What type of bandwidth you need depends on the solutions you’re getting and how the company plans to use them. Talk to your cloud communications provider to determine the best speeds and test the connection to see if it makes the cut. If not, you’ll want to upgrade your business Internet.
Arena One offers the technology services you need to power your company in today’s digital world at competitive prices. Their experienced staff are based in New York and have been serving businesses with trusted solutions for more than ten years. They will make the transition to hosted PBX easy, so you can enjoy unmatched reliability, flexibility, and affordability in your phone system. Contact them online or at (212) 231-9600 to discuss switching.