Charging Port/Headphone Jack/Microphone
- Any of the following reasons COULD mean you need to have your dock connector replaced:
- If people can’t hear you regularly when you talk on the phone
- If your volume is stuck on “headphone”
- If you are having carrier reception problems
- If when you plug your lightning cord in and your phone does not connect or charge
- Things to try if you are having the above problems:
- If you are having charging issues, first try to clean out your charge port with a wooden toothpick. Lint and other debris can get caught in there and disrupt the connection.
- Also, make sure your lighting cord and charger work before paying for a dock connector replacement. These are easy to diagnosis. Try new cords or charging bricks to see if one or the other is the problem.
- If the bottom of your phone gets wet, you may experience issues: the phone saying the headphones are plugged in, there may be trouble with the microphone and with the charging port.
- Turn off your phone
- Use an air can and blow any water out of the ports
- Set your phone up right so any water will drip to the bottom
- You can take it in right away, but I have experienced some times when the phone got back to working right after about 24 hours
- Don’t rush to pay for a repair that may not be needed
The charging port (otherwise called the “dock connector”), the headphone jack (aux connector), the microphone (and for the 6th generation and newer, the carrier antenna) are all part of one assembly. If even just one goes out, the entire assembly needs to be replaced, but can be done.
If you have any questions, call Experimac of Bend at 541-797-6863
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