There are many insurance agencies willing to accept your business and sell you coverage, but not all of them are equal. When you're in the market for auto insurance, you want a broker who will have your back. Below is a list of qualities to look for in a car insurance agency.
3 Qualities to Look for in an Auto Insurance Agency
1. Customer Service
The insurance company you choose should offer terrific customer service, right from the start. They should make you feel welcome as soon as they pick up the phone or you walk in the door. You should never be made to wait an unreasonable amount of time, whether on hold or in their lobby, and you should always have the agent's full attention until the transaction is finished. Things to look for: politeness, confidence, responsiveness, and a willingness to work as long as necessary to help you choose the right coverage.
2. Solid Communication
Communication skills are key when choosing an insurance agency. Your agent should ask intelligent, relevant questions about your needs, your driving history, your feelings about risk, and your financial situation. They should listen carefully to your responses and make suggestions accordingly. You should never feel pressured to make a decision; instead, the agent should provide solutions to your issues and, if necessary, offer alternatives if their suggestions aren't right for you. Finally, you should understand exactly what you're getting, what your deductibles and limits are, and what types of hazards are covered.
The agent you choose should have a great deal of industry knowledge. Auto insurance has a number of components. Some types of coverage are required by law. Your agent should understand these legal requirements, be familiar with what types of policies are available, and be able to find the right coverage for your needs. They should also be able to tell you about discounts for which you qualify and suggest other ways you might save money.
When you're shopping for an auto insurance broker, make sure the business you choose offers the qualities above. Start by contacting Allstar Insurance in Lincoln, NE. They specialize in car and motorcycle insurance and will help you get back on the road after a moving violation or insurance lapse. Visit their website to view a map and business hours or call (402) 477-0900 to speak with an experienced agent.