If you experience a tire blowout, engine overheating, or other car malfunctions while driving, it’s best to pull over immediately and call an emergency towing service for assistance. Continuing to drive could compromise the safety of everyone on the road. It’s natural to have several questions about the towing process, from how long you’ll wait for the driver to arrive to where the car will be dropped off. Below are answers to a few common queries.   

Answers to 4 Emergency Towing Service Questions

How Long Will the Tow Truck Take to Arrive?

After you call the emergency towing service, the dispatcher will send someone to your location immediately. Ask for an estimated wait time during the call, as several factors contribute to how long it will take for the tow truck to arrive. Hazardous weather conditions, distance, traffic, and how many other people need assistance could all affect the response time.

What Should I Do While Waiting?

Your safety is the main priority while waiting for the emergency towing specialist to arrive. To avoid getting side-swiped, pull the car over to the side of the road. Turn on hazard lights or put down flares to alert other drivers to pass the vehicle with caution. Otherwise, stay in the car to prevent injury while you wait. 

Where Will the Vehicle Be Towed?

If you are familiar with the area, you could request for the vehicle to be taken to a nearby mechanic or your home. The tow truck driver could also recommend garages and auto shops that could provide further assistance. 

What Happens if the Vehicle Is Damaged During the Tow?

After the vehicle is taken off the truck, inspect it immediately. If you notice scraped paint, chipped windows, or any other damage that happened during the transition, contact the towing company and your insurance provider as soon as possible. In most instances, you will file a damage claim to cover the cost of repairs.

If you need emergency towing assistance in Russellville, AR, or the surrounding areas, the experienced, trustworthy professionals at Cogswell Towing are available to help. To make the entire process as stress-free as possible, the team will also walk you through what to do while waiting for them to arrive. To learn more about towing and roadside assistance in Pope County, call (479) 968-4665 to speak with a representative. You can also visit the company online for details, and like them on Facebook for service updates.