Some insurance companies make strategic partnerships with various local body shops and auto glass repair facilities and encourage policyholders who file a claim in the area to take their vehicles to these shops for dent removal or a windshield replacement. Although the recommended shops are likely reputable and qualified, you may already have a preferred repair facility or simply feel more comfortable taking the vehicle elsewhere. Capital Auto Glass, a respected auto glass repair service in Lincoln, NE, wants you to know that you are not bound by an insurer’s recommendation.

You Have a Right to Choose an Auto Glass Repair Facility

Nebraska insurance law states that, when making an auto insurance claim, you have the right to choose the auto repair facility to which you take the vehicle. An insurance company can make recommendations, but the final decision is yours.

If you feel like you are being pressured to choose a facility, you can contact the Nebraska Department of Insurance consumer hotline toll-free at (877) 564-7323. They will explain your rights and, if necessary, help you file a complaint with the Department regarding inappropriate business practices.

The Benefits of Selecting Your Insurer’s Pick

Although some people are put off by the fact that their insurance company has presumably partnered with one or more local repair shops, it is by no means sinister. Insurers do this because they know the shop in question provides accurate diagnoses, competent service, and fair pricing and are confident that they won’t be overcharged. In other words, their recommended shop is likely to provide excellent service. However, you are free to disregard the recommendation in favor of a shop with which you have a history.

If you have a cracked windshield, consider Capital Auto Glass, the most trusted auto glass repair specialists in Lincoln, NE. They offer warranties on all repairs and will work directly with the insurer to save you time and hassle. Visit their Facebook page to view directions and business hours, or call (402) 421-6653 to schedule an appointment.