If you work for a call center or answering service, providing great customer service solutions is essential when it comes to retaining your clientele. For example, using a friendly tone and genuinely engaging with customers over the phone will go a long way towards boosting business and receiving high ratings on services. Action Telephone Exchange of Rochester, NY, wants to help you deliver outstanding customer support on every phone call.
4 Tips for Delivering Phone-Based Customer Service Solutions
1. Use Customer Names
When working with customers over the phone, ask them how to pronounce their names, and then address them by name throughout the conversation. People respond more favorably to communication when you refer to them by name, and it makes your dialogue with them feel more personal.
2. Be Polite & Positive
Remember to stay calm and polite while providing customer support over the phone, even if a client gets angry or irritable. Speak in an upbeat tone, use positive language, and focus on solutions over problems. Positivity is key to keeping customers happy and will make them more likely to do business with you in the future.
3. Repeat Important Information
When a customer explains a problem to you, you should try to repeat or paraphrase what they say back to them. Doing so will signify to the customer that you are fully present, actively listening, and engaged in the conversation and that their concerns are significant.
4. Provide Several Possible Solutions
Every customer has unique needs and personal preferences, and the solutions you propose should reflect that. In addition to iterating standard ways to resolve various issues, propose a series of possible alternatives. People tend to feel more comfortable and empowered when they have more options at their disposal.
From customizable voicemail solutions to dependable answering services, put your trust in the motivated team at Action Telephone Exchange for all of your communication needs. Give them a call at (585) 232-3920 today to speak with a welcoming staff member about customer service solutions, and visit them online for more information.