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When it comes to protecting yourself, your family, and your financial future, you want to make sure you get the best advice possible. Therefore, it's imperative you choose a top-quality insurance broker to offer guidance and solutions. However, it's hard to tell who to trust. Below is a list of some of the most important qualities to look for in an insurance company

3 Important Traits to Look for in an Insurance Company

1. Experience

Look for an insurance broker who has considerable experience, both in the industry and in your geographic area. An experienced agent will have a thorough understanding of all the available products and how they benefit customers. They’ll know what pitfalls to avoid and what types and amounts of coverage are appropriate for your situation. Moreover, they should understand local regulations, traffic patterns, crime statistics, and other information that allow them to offer invaluable advice. To evaluate their experience level, consider whether your agent is fully prepared, has information at the ready, and answers your questions promptly and confidently without having to consult the computer or colleagues.

2. Responsiveness & Accessibility

Insurance company in Indian Trail, NCThe insurance company you choose to work with should be responsive to your needs. In other words, they should be willing to custom design a policy to meet your individual situation. They should reply within one business day to phone calls and emails and should respond to your questions and concerns as soon as possible. Also, look for a company that accepts multiple payment methods and allows online bill pay for your convenience. The more easily accessible their agents and systems are, the better the service they can offer and the happier you’ll be.

3. Communication

Communication skills are vital. Their staff should be able to explain your options clearly and succinctly so you understand exactly what your policy entails. It also means their agents should listen carefully when you speak, so they understand your situation and can offer the best advice. If you feel like the person you’re working isn’t making sense, or if you must frequently repeat yourself or correct misunderstandings, consider looking for someone else.


Sun Valley Insurance is a trusted and experienced independent insurance company in Indian Trail, NC. They pride themselves on their exceptional responsiveness, communication skills, and customer care. To speak with one of their agents about home, life, or auto insurance, call (704) 282-1155. To learn more, check out their website.

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