Despite the growth of social media and online sales, many people still prefer to conduct business and have their customer service needs met via telephone. To meet the needs of these customers, you should outfit your business with a reliable answering service. In the following sections, Action Telephone Exchange, the leading customer support and call center in Rochester, NY, offers three important reasons to invest in an answering service. In the end, your business, your employees, and your bottom line will benefit.
3 Important Reasons to Invest in an Answering Service
1. Take Calls 24/7
An answering service can receive sales or customer support calls even when your business is closed. It provides reliable, consistent messaging 24 hours a day, 7 days a week. This capability is crucial; if an unhappy client or a potential windfall customer should call after hours, the answering service can respond as you see fit, either handling the problem directly or routing the message to someone in charge. That way, both your business and the caller receive a satisfactory outcome.
2. Choose How You Receive Messages
A good answering service can route messages to recipients in a number of effective ways. You can receive them via pager, fax, text message, or email. If necessary, you can even have them sent to multiple recipients. You can also direct the operator to call you on your cell phone, home phone, or office phone. This way, you and your team can address important messages quickly and efficiently.
3. Handle High Volume Calls Quickly
An office receptionist can only handle one call at a time, so other important callers are left on hold or receive a busy signal. A combination of automated messaging and operator-based answering services can handle a high volume of calls efficiently without forcing callers to wait on hold for long periods.
Action Telephone Exchange in Rochester, NY, provides a seamless answering service and customer support line for clients in the medical, heating, and property management fields. They offer unmatched service and top-quality results. Visit their website to view answers to frequently asked questions, or call (585) 232-3920 to speak with a friendly professional.