East Rochester, New York
110 Despatch Dr
East Rochester, NY 14445
(585) 383-8150

5 Important Questions to Ask an Auto Body Shop October 10, 2017

East Rochester, Monroe
5 Important Questions to Ask an Auto Body Shop, East Rochester, New York

While auto body repairs are sometimes necessary, being without your vehicle for an extended amount of time can be a major inconvenience. Plus, choosing the best collision center is difficult if you don’t know what qualities to look for. Fortunately, there are specific questions you can ask an auto body shop to determine if they’re right for you.

Ask These 5 Questions Before Choosing an Auto Body Shop

1. Do You Offer a Warranty?

Auto Body ShopIt’s important to do business with an auto body shop that offers warranties on their work and will fix their mistakes free of charge. Find out what type of warranty is offered and how long it will last. Also, what coverage will the warranty include?

2. How Long Will Repairs Take?

Is the shop busy? Find out how long it will take to receive parts and perform the labor. Repair times can average from a few days to more than a week depending on the extent of the damage. You should expect repairs to be finished within a reasonable amount of time.

3. Can I Get a Written Estimate?

A free, written estimate should be standard practice, but if it’s not, request one. The estimate should contain an itemized list of all required parts and the cost of the labor itself. Compare the estimate with other shops to find the best value.

4. Will You Accept My Insurance or Payment Method?

When filing a claim, it’s essential to find a collision center that will work with your insurance company and help you complete the process as quickly as possible. Additionally, if you’ll be paying with cash, a check, or a credit card, find out about their payment policy and which forms of payment are accepted.

5. Do Your Mechanics Have Experience With My Model of Car?

If you own a foreign car, a rare classic, or an electric hybrid, confirm that the shop is qualified to work on your particular model. They should also be able to match your car’s paint color if needed. Some shops only work on certain kinds of cars, so find out before you sign any documents.


If you ask the right questions, choosing an auto body shop doesn’t have to complicated. For the ultimate service, contact the trusted mechanics at Bob Hastings Collision in Rochester, NY. Call (585) 383-8150 to schedule a free estimate, or visit them online for more details about their car restoration and auto paint shop services.

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