Central Business District, New York
28 Richmond St
Rochester, NY 14607
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The Business Benefits of Using a Telephone Answering Service September 13, 2017

Central Business District, Rochester
The Business Benefits of Using a Telephone Answering Service, Rochester, New York

Organization, professionalism, and efficiency are all key aspects of a successful business. For these to be achieved, there needs to be some sort of control in place so your company can maintain an outward image to your customers and clients. One way many businesses are choosing to do this is by using a telephone answering service.

By using this type of service, a business can have immediate access to several benefits:

Consistent Professionalism: Instead of allowing for the chance a client or customer could have a negative first impression of your company based on a less-than-helpful phone call, an answering service allows for consistent professionalism on each and every call. Your outgoing message can be recorded with the precise wording you want, ensuring the tone you want to be conveyed is achieved.

  • Clear & Updatable Messaging: With a prerecorded message for your answering service, you can always say exactly what you want to your clients and customers. If there are changes to your business or new notifications that callers should know, the message can be updated to reflect that information.
  • answering serviceSave Time: With an entire business to run, you don’t have time to spend answering dozens of phone calls throughout the day. Instead, an answering service allows you to focus on your more crucial tasks while still taking care of the needs of your clients and customers.
  • Convenience: Just because you’re not directly answering the phones doesn’t mean you’ll miss out on any important information. On the contrary, you have more control of how you receive the messages including via voicemail, email transcripts, fax, and pager.
  • Customer Satisfaction: Having each customer phone call handled directly can result in excessive wait times and frustration. An answering service allows for each customer to be helped quickly and efficiently, resulting in an overall greater level of satisfaction.


Action Telephone Exchange is proud to provide the best in messaging and telephone needs to businesses in the Rochester, NY, region. With more than 20 years of experience, the talented staff provides personalized and exceptional service that will benefit any type of company. For more information, call (585) 232-3920 or visit the website today.

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