Your customers are the core of your business, so naturally, they take priority during the workday. During off-hours, however, you still want them to receive top-notch customer support. With an answering service, they’ll get questions answered with the same quality service as speaking with your front-office receptionist.
Here’s why it’s a necessity for property management:
Liability accompanies any property management career, so all calls need to be handled efficiently, even those taken after-hours. An answering service handles your calls immediately, so customers aren’t stuck waiting at the other end of the line. Rather than risking issues over urgent calls, all messages will be received quickly and relayed to work day staff when you’re back in business.
If you own multiple properties, customer support is even more pivotal. When you need to manage support for more than one location, an answering service will handle them all. When you return to the office, you’ll receive messages from every property simultaneously, so you can coordinate and return calls accordingly.
There are a variety of customer service solutions, but every caller wants to feel like a person, not a number. They want to know that their message has been received, and they want to receive quality service no matter when they make a call.
An answering service does exactly that, as your customers will receive professional service from a representative who will provide the answers they need. If they want to leave a message, it will be passed onto you. Basically, callers should expect the same level of service that they’d receive from a friendly receptionist: a unique, personable, and well-informed message.
Since all calls are recorded, you’ll receive a copy of calls that occur after-hours. You can always return to these recordings if something’s unclear, and if it’s not, you’ll have an easy record to explain and correct any misunderstandings.
For project management professionals, it can be difficult to stay on top of calls and voicemails, especially after-hours. Rochester, NY’s Action Telephone Exchange provides an array of customer service solutions to keep your business running smoothly. With an answering service, rest assured that your customers will get the answers they need, when they need them. Visit the website for more information, or call (585) 232-3920 to speak with a representative today.