If you've ever called a large company's customer support line, you've probably found yourself listening to a recorded voice that lists a variety of options and asks you to press a number to respond. It may save the company time and resources, but for anyone who's ever been stuck navigating a seemingly endless telephone decision tree, it's a nightmare. Action Telephone Exchange, the leading call center and customer support service in Rochester, NY, believes it's crucial that your customers reach a live operator rather than a recorded answering service.
Recordings Frustrate Callers
Many callers become frustrated, and even angry, when faced with a telephone recording rather than a live person. There are various reasons for this. First, you can't complain to a recording. Dissatisfied customers don’t want to press "3," they want to express their dissatisfaction.
Second, a recording can’t answer questions. People who call for customer support often have particular needs that a recording or even a decision tree system cannot handle. This results in customers who were already dissatisfied or in need of help becoming even more frustrated. This is the last thing you want as business owner or manager.
A Call Center Operator Can Respond
A better choice is to hire a call center to handle your customer support calls. A properly trained live telephone operator can perform any number of services that benefit both you and your customers. An operator can take orders, forward messages, answer questions, or even just offer a sympathetic ear to somebody who wants to vent. Rather than send your callers into decision tree limbo, consider a call center operator or answering service who can provide real interaction and actual customer support.
Action Telephone Exchange, the most experienced customer support service in Rochester, NY, can set up a call center that gives your customers a real human being to talk to when they need help. Visit their website to view answers to frequently asked questions, or call (585) 232-3920 to discuss your needs with a friendly, knowledgeable professional.