If you are planning to hire movers for your next relocation, you may have questions regarding the process. Big John Movers in Cincinnati, OH, answers some of the common inquiries customers have when working with a local moving company.

FAQs: What to Know When Working With a Moving Company

Is My Estimate Guaranteed?

When you receive a quote from a moving company, get all the details in writing, including whether or not it’s a non-binding or binding estimate. If it’s non-binding, you risk not getting the number quoted to you. If it’s binding, the law is on your side and they must abide by the price you received.

Do I Need a Bill of Lading?

The bill of lading is your contract with the mover and you should have it before any of your stuff is touched. Make sure you read every detail before signing your name and keep your copy until the move is complete.

What Happens If Something Is Lost or Damaged?

Even if you pack your own stuff, movers are responsible for lost or broken property. If they feel something is unsafely packed, they may repack it to secure it and protect themselves. They are also liable for any damages that occur in transit.

What Recourse Do I Have for Loss or Damage?

From the date of delivery, you have nine months to file a claim for lost or damaged property. If you don’t like the mover’s compensation offer, you must file a claim in court within two years of the issue.

What If the Movers Don’t Meet the Required Dates & Times?

Movers are obligated to meet “reasonable dispatch” requirements, meaning the move must occur during the scheduled times that are laid out in your order for service and bill of lading. Delays may happen due to circumstances beyond the movers’ control, such as inclement weather.

If There Is a Delay, Do I Receive Compensation?

The mover is not obligated to compensate you if there’s a delay. You can file claims for any inconveniences, especially if you had to pay for a hotel and other expenses as a result of their late arrival. Always keep receipts as proof. If your mover refuses to acknowledge the inconvenience, you can file a civil claim within two years of the event.

Big John Movers is ready to answer all your moving questions and address any concerns. As Cincinnati’s top choice for local moves, the moving company has more than 45 years of experience relocating customers safely and conveniently, making the process stress-free. To learn how these residential movers can help you, call (513) 244-5646 or visit them online.