ONE PARKING LAUNCHES BEST-IN-CLASS AUDIO & VIDEO REMOTE MONITORING CONTROL SYSTEM
WEST PALM BEACH, Fla. (May 5, 2017) – West Palm Beach-based One Parking, a national parking operations management firm, announces the launch of “OPark,” a new high-tech, 24/7, Best-In-Class, unmanned remote monitoring control system, that brings a personal touch to parking customer service. First installed at the popular CityPlace entertainment-retail center in West Palm Beach, the OPark systems are in garages across the country, including Washington, DC, Chicago, Florida, and will soon be installed in Denver and San Francisco.
“OPark eliminates the need for multiple personnel at multiple posts, yet makes customers feel like they are receiving VIP services,” said Greg Susick, One Parking CEO. “This is an important industry innovation and service brand that we pioneered, and the data shows that the minimal investment has a significant ROI in terms of the customer experience, and the reduction of operating expenses at the properties where these are located. Additionally, this capability drives significant cost savings for our clients within months of deploying OPark, as it saves on payroll and reduces overtime hours for late-night parking attendant shifts, while collecting revenues 24/7. Other advantages of OPark include increased accountability of parking revenue and quick transaction time, increasing the rate of traffic flow upon departure” Susick added.
OPark interfaces with the equipment that distributes tickets to drivers entering a parking facility, and that ticket is inserted into a card reader upon departure. The OPark difference surfaces when a customer requests assistance. The “Help” button instantly connects to a Customer Service Representative who appears on a two-way video screen, creating a live, interactive human experience that is not available in other automated payment systems. The video background displays an image that is customized to show the facility where the driver is parked, even though the Customer Service Representative is assisting from the One Parking Command Center, located in West Palm Beach. The customer feels as if the representative is right there on the property, so there’s a sense of comfort, and a connection is created. The driver hears and sees the Customer Service Representative, and vice-versa.
“First and last impressions are critical to the customer experience” Susick added. “Face-to-face interaction over video truly helps amplify all the good aspects of parking. Customers know there is someone they can see and hear who cares about their issue. With the ability to interface with many parking equipment models, OPark is a flexible and inexpensive add-on for property owners. In addition, this simple and seamless parking experience leaves a lasting impression with our customers. Our entire focus is taking care of every customer on every transaction.”
About One Parking
One Parking was formed in 2004 and manages over 80,000 self-parking & valet spaces for over 85 high-end assets throughout the United States. One Parking’s experience and expertise stretches across all asset classes including commercial, residential, mixed-use, and municipalities. Our first-class locations ensure easy access and intuitive flow patterns that maximize space, while offering expedited payment solutions to parkers.