Hiring a medical phone service to streamline communication for your clients will allow you to deliver better treatment. Whether you’re thinking about paying for comprehensive answering services or you would just like to add customizable voicemail to your landline, Action Telephone Exchange in Rochester, NY, recommends familiarizing yourself with all of the necessary features that your medical phone service needs to have.
Before settling on a provider, check out the following things to keep in mind when hiring a medical phone service for your offices:
- Message Relaying: Even though you leave the office at night, your clients will still need to reach you in case of an emergency. By setting up medical phone services, you can ask the right questions and determine whether your patient needs to speak with you immediately. If they do, you can have the call forwarded to your personal phone.
- HIPAA-Compliance: You’ve already gone to great lengths to ensure that your facilities are under HIPAA-compliance. Now that you want to add a medical phone service to your office, you’ll need to make sure that your provider customizes an answering service that meets this protocol.
- Appointment Capabilities: If you want to streamline tasks for your front office and receptionist team, knowing that your medical phone service offers 24/7 appointment making capabilities is an excellent start. Not only will this take a load off of their back, but it will allow your patients to know that they can reserve an appointment time whenever they need to, thus ensuring that they’re getting the care that they need.
Your office could benefit greatly from using medical phone services. To learn more about Action Telephone Exchange, call (585) 232-3920 or visit them online to browse a complete list of services, including customer service management, customizable voicemail, and seamless call center services.