Experiencing problems with your internet connection? According to Horizon Telcom in Chillicothe, OH, there are a number of questions that you can ask your service provider to find out what the problem is. Rather than settling for slow internet service without a sufficient explanation behind it, you should familiarize yourself with some basic inquiries to have ready when you call your internet service provider’s customer service department.

When you make the call, the following questions should help you get to the bottom of your poor connection:

• What Is The Contention Ratio In My Area? For every neighborhood that an internet service provider serves, the connection is divided up among every single user. To find out if your provider is supplying every resident with a fair amount of access, ask them this question.
• What Type Of Equipment Do You Use At Switching Points? Anytime you send a message to someone who uses a different internet service provider, the data must travel through what’s called a “switching point.” To avoid saturation, providers should use quality equipment. When they don’t, you’ll be able to tell.
• Why Is My Connection Speed Less Than What’s Advertised? Just because a service provider claims to have a fast internet connection doesn’t mean they actually have to follow through with their promise. If you know how to perform and internet speed test, have the results ready when you call your provider about your slow connection.

In this day and age, there’s no excuse for a poor internet connection. To get to the bottom of the issue and find out if you need to switch providers, don’t hesitate to ask your current internet service provider these questions. If you’re interested in learning more about the high speed internet provided by Horizon Telcom, call (740) 772-8200 or visit them online today.