A common complaint many share is the extended time it can take for a medical records request to be answered. Often, repeated follow-up is needed in the process to obtain any results. The staff at SynergyIXS specializes in fast turnaround for their clients and will call to follow up on your behalf until the records arrive—usually with 14 days.
They understand that requests to medical providers can be stalled for a variety of reasons, including incorrect patient information such as:
- A change in address
- Incorrect social security number
- Incorrect date of birth
- A person’s married name instead of a maiden name
SynergyIXS’s experienced staff will work with medical providers to clear up these issues and speed up records retrieval. Customers simply have to upload their medical record retrieval request and authorization for documents, which can include x-rays, medical records, payroll documents, worker’s compensation files, telephone records, pharmacy records, accident records, and business records from companies in all 50 states. Once the records are received they are processed and made available to clients for online retrieval 24 hours a day.
Customers can track the process of the SynergyIXS team by viewing notes online which are mainained throughout the process. In addition to medical record retrieval services, customers can opt for document management and other analysis services. All information is stored on a secure online system that allows users to view and print records whenever they need to.
If you want to save time doing more than follow-up work, call SynergyIXS at (800) 801-4091 to learn more or schedule an appointment for a 15-minute online training session. Visit their website for more information about their records retrieval services.