Irvine Center, California

Leadership Training Experts Offer 3 Steps for Dealing With Upset Clients August 7, 2017

Irvine Center, Irvine-Lake Forest
Leadership Training Experts Offer 3 Steps for Dealing With Upset Clients, Irvine-Lake Forest, California

Knowing how to deal with dissatisfied clients is a vital component to customer service. Just ask the experts at Crestcom SoCal. After more than 25 years in the business, these professionals have become known throughout Southern California for offering some of the most effective solutions for business success. They understand the importance of connecting with customers, and in August, they will host a leadership training program on how to handle this type of situation. Jack Mackey, one of their faculty members, will discuss the following three tips that may help you diffuse the problem before it gets out of hand.

3 Leadership Training Tips for Dealing With a Disgruntled Customer

Keep Calm

leadership trainingOne of the best ways to approach someone who’s not happy about a particular product or service is to remain calm. Most professionals find that if they keep their voice at a low level, the client will eventually stop yelling and bring their own voice down to a normal volume. This gives them a sense that you’re willing to listen and ready to help them in any way you can.

Resolve the Issue

Sometimes, problems arise due to miscommunication. In other cases, the product isn’t what the client expected. Whatever the case may be, there are many instances in which a customer comes in ready for a fight, and the professional already has an easy solution in mind. It all comes down to figuring out what the problem is and being familiar with the options your company has to resolve the issue. 

Stay Positive

If the customer seems completely unreasonable, even though their complaint has been proven to be invalid, it’s important to stay positive. It’s hard to be angry with a compassionate company representative, and offering them the respect they’re not giving to you will go a long way toward boosting your customer service reputation. So, hear them out, thank them for their input, and let them know you’ll see what you can do to fix the problem.

Interested in learning more? If so, attend one of the informative leadership training sessions hosted by Crestcom SoCal and discover how your company could improve. Whether it’s sales training courses or a need for management skills training, these professionals will provide the insight you need to make a difference. Call (619) 204-9130 to speak with a representative, and visit their website for additional information on their upcoming sessions.

Other Announcements, Events and Deals from Crestcom SoCal
Why doesn't my team care as much as I do?  5 reasons why..., Irvine-Lake Forest, California
"I wish my team were more accountable!" When we ask managers - what is your greatest challenge in leading and managing your direct reports?  - poorly accountable team memb...read more
Management Development Experts Share 3 Ways to Keep Employees Engaged, Irvine-Lake Forest, California
Employee engagement is the key to running a successful company. You can hire smart candidates, but if they aren’t behind your mission, you won’t get the most out of them. The ma...read more
Leadership Training Experts Explain How to Manage Different Personality Styles, Irvine-Lake Forest, California
One of the first things you'll notice when you're in a management role is that not all of your team members will respond to you the same way. During your leadership development proce...read more
Leadership Development Experts Explain How to Be an Effective Problem Solver , Irvine-Lake Forest, California
The ability to solve complex problems is integral to effective leadership. Whether you manage a small firm or major corporation, your employees look to you for guidance and clarity w...read more
Leadership Training Experts Share 3 Ways to Build Better Communication With Employees, Irvine-Lake Forest, California
There are several key qualities every good supervisor should possess, and the ability to effectively communicate with employees should top the list. According to the professionals at...read more