Knowing how to deal with dissatisfied clients is a vital component to customer service. Just ask the experts at Crestcom SoCal. After more than 25 years in the business, these professionals have become known throughout Southern California for offering some of the most effective solutions for business success. They understand the importance of connecting with customers, and in August, they will host a leadership training program on how to handle this type of situation. Jack Mackey, one of their faculty members, will discuss the following three tips that may help you diffuse the problem before it gets out of hand.
3 Leadership Training Tips for Dealing With a Disgruntled Customer
One of the best ways to approach someone who’s not happy about a particular product or service is to remain calm. Most professionals find that if they keep their voice at a low level, the client will eventually stop yelling and bring their own voice down to a normal volume. This gives them a sense that you’re willing to listen and ready to help them in any way you can.
Resolve the Issue
Sometimes, problems arise due to miscommunication. In other cases, the product isn’t what the client expected. Whatever the case may be, there are many instances in which a customer comes in ready for a fight, and the professional already has an easy solution in mind. It all comes down to figuring out what the problem is and being familiar with the options your company has to resolve the issue.
If the customer seems completely unreasonable, even though their complaint has been proven to be invalid, it’s important to stay positive. It’s hard to be angry with a compassionate company representative, and offering them the respect they’re not giving to you will go a long way toward boosting your customer service reputation. So, hear them out, thank them for their input, and let them know you’ll see what you can do to fix the problem.
Interested in learning more? If so, attend one of the informative leadership training sessions hosted by Crestcom SoCal and discover how your company could improve. Whether it’s sales training courses or a need for management skills training, these professionals will provide the insight you need to make a difference. Call (619) 204-9130 to speak with a representative, and visit their website for additional information on their upcoming sessions.