Taking advantage of the latest business phone system technology gives your team greater flexibility in how they communicate and helps boost their productivity. ACC Telecom in Columbia, MD, brings the latest telecommunications systems to business owners throughout the Mid-Atlantic region. According to their team, both cloud-based phone systems and VoIP phone systems help users connect in more dynamic ways than ever before. They’ve prepared this guide to help you understand the differences between these two cutting-edge systems.
Cloud-Based Phone Systems
Cloud computing operates on the idea that any device with an internet connection can access and share data. When it comes to cloud-based phone systems, every device with an internet connection can be used to make and receive calls, which means phone system connectivity is possible through smartphones, tablets, and computers. These systems are enabled by the concept of unified communications (UC) and allow users to access high-level phone system functions such as video calling, click-to-call, instant messaging, voicemail management, and public switch telephone network (PSTN) access.
VoIP Phone Systems
VoIP stands for “voice over internet protocol,” meaning telephone users can use their broadband connection to make and receive calls. Since both VoIP and cloud-based phone systems involve internet access, some people use the two terms interchangeably. However, VoIP systems are powered by a dedicated internet connection rather than through the cloud. Businesses that use VoIP phone systems typically have an on-site server and either use SIP Trunking or analog landlines as their phone service. These systems facilitate internal and external calling on the same device as well as conferencing, voicemail, and off-site functionality. Users can also enjoy premium phone services backed by customer support staff, 24/7 emergency services, and help desk support.
Being competitive in today’s fast-paced business world means being connected to your customers. When you’re ready to upgrade your business phone system, call ACC Telecom at (410) 995-0101. Visit them online for more information about their cloud-based and VoIP phone systems.