If you’ve been in an accident, you will most likely find yourself in need of an auto body repair shop. As in all sectors of the automotive service industry, you have to be careful. Some body shops are definitely better than others. In order to make sure you’re choosing the best repair shop, look for these telltale signs that you’ve found true professionals.

5 Ways a Great Auto Body Repair Shop Will Do Right by You

1. Make You Feel Comfortable

Since the most common auto body repair work is collision repair, any good body shop will ensure that its employees know how to treat someone who has recently been in an accident. They will show you empathy, kindness, and respect. You’ve been through a traumatic event; they know that, and will treat you accordingly.

2. Ask for Your Account of the Accident

In order to do the best possible job on your car, a good auto body repair mechanic will ask you about your accident. They will also keep rule No. 1 in mind when they do by being tactful and showing that they understand it may be difficult for you to talk about the accident. They will ask for details, but they won’t press you for them

3. Do a Walk-Around With You

A good auto body repair mechanic will look at the car with you and talk about the repairs that need to be done. They will point out what needs to be done to which parts of the car and how they will go about doing those things.

4. Make It Easy for You to Get in Touch

The right body shop will make it easy for you to call and find out about the status of your vehicle or ask any questions you may think of. It’s possible they will provide you with the direct contact information for the person handling your repair. That might not always be possible, but a good auto body repair shop will always keep some open lines of communication.

5. Be Transparent About Pricing

While it’s impossible for an auto body repair shop to tell you with certainty exactly how much your repair will cost, a good shop will be able to give you a clear, detailed explanation of their estimate. They will provide a clear explanation of parts and labor costs, and should also be able to give you a written itemization of the estimate.

Looking for collision repair or other auto body repair services? Valiante Auto Body in Norwalk, CT, provides a full range of auto body services. Whether you need a small dent repaired or a full body restoration, they have you covered. Call (203) 847-3043 to make an appointment, or visit their website for more information.