It’s been a long day, and you’re thirsty. You feed your money into a soda vending machine expecting refreshment, but much to your surprise, no drink pops out. Even worse, the machine won’t refund you. Don’t worry. Buffalo Rock Company of Dothan, AL, explains how to reach out and get your money back.

The most important thing to remember is never to try to get the change out yourself. A commercial vending machine weighs hundreds of pounds, and moving or shaking it can cause it to topple on you, resulting in severe injuries. Likewise, trying to reach into the machine may end up with you having an arm stuck inside.

So, where do you begin? A soda vending machine will often have its vendor’s phone number listed on it. When you call for assistance, they’ll have you describe the problem and work with you to issue a refund. This also gives them a chance to send someone for maintenance.

If you don’t see a phone number for a vendor, check directly with Coca-Cola or Pepsi, depending on which company’s drinks are offered in the machine. Both companies service soda vending machines for their products and can issue refunds. Call (800) 438-2653 for Coca-Cola or (800) 562-6800 for Pepsi; a customer service representative will ask you about your experience and have a coupon sent directly to you.

When in doubt, direct any questions you have to the management of the business or property where you encountered the machine. They will know who provides service and may even be empowered to give you a refund on the spot. Either way, you’ll have the money back before long.

Buffalo Rock Company provides refreshment supplies throughout Alabama and Georgia. Whether you need a snack machine or coffee makers for your business, they can help. Call the Dothan location at (334) 794-4102 to discuss your needs with the staff. The website offers more details on their soda vending machine services.