If your sink isn’t draining properly, you may be able to fix it on your own. But more severe issues, like a flooded first floor, require the help of a plumbing repair services professional. Sewer Solutions in Hilo, Hawaii, offers low-cost residential and commercial plumbing services 24 hours a day, seven days a week. Here, the team explains what you can expect when you call for plumbing repair services and how you can make your repair experience go smoothly. 

• Before the Appointment: When you call a plumbing repair services company, you’ll first need to explain the issue. Use as much detail as possible to help them determine what kind of time and equipment may be necessary. You will then arrange an appointment. Depending on the urgency of your problem, you may be scheduled for a same-day appointment, or it could be a few days away. If for example, your sewer line is backed up causing sewage to seep into your drains, that’s an urgent issue. However, if you have a small leak in one of your pipes, you may have to wait a few days. The type of job will also factor into the timeline. A more complicated job may require some extra time for the plumber to obtain assistance or specialized equipment. If the job requires extensive equipment, the worker may ask you to make room for access before they arrive. If you have a leak and have not already shut off the water, they’ll probably ask you to do so. 
• When the Plumber Arrives: The plumber should arrive promptly at your scheduled time. If they’re running late, they should give you a call beforehand to let you know. Once they come, you may ask to check their license or ID card, which they should have on hand. If you haven’t been able to shut off the water yourself, the plumber will do so for you. Then, they will evaluate the issue. The inspection could take a while, depending on the type and location of the problem. They may need to enter a crawl space or lift up a wall or floor boards to get a better look. Once they’ve determined what the problem is, they’ll explain it to you and let you know your options. The plumber should tell you what parts will be needed to fix the problem and how long the repair process could take. If any changes come up during the repair process, they’ll consult you. A good plumbing repair services contractor will not consider the job done until you’ve signed off on it. 

For prompt and professional plumbing services, call (808) 430-2323 to speak with a member of the Sewer Solutions team. There’s no job too big or too small for these experienced professionals. Whether you need help with a plumbing emergency or a septic tank installation, they’ll be happy to be of service. You can also visit their website for more information.